Years ago, our family group stopped coming regularly when they stopped accepting bookings for Sunday dim sum lunch. We remember just a few years ago that it was crowded within 15 minutes of opening, on Sundays - and other similar restaurants have recovered their customer base despite all the lockdowns so what's the problem here? The customers were Chinese couples and small groups but we did not see any of the usual large groups of extended families before we left and this comparatively small restaurant was still 2/3 empty an hour after opening time. Service was actually friendly.Īs we were finishing, people started to drift in, which was a relief as we had feared the worst while sitting in an empty room (would they end up having to close, for example). We also had our favourite chilli beef (£15.80), which is leagues ahead of the supermarket version. We had to admit the rest of the dim sum was as good as ever. The barbecue pork puff was better here than at Imperial China (Teddington) last week but the steamed roast pork bun a pale imitation. We had come to terms with the huge hike in dim sum prices (complained about in our last review of this place) after seeing the same prices at other dim sum palaces. dim sum was offered on Sundays as compared to our last (midweek) visit although several of our favourites had been dropped. Accordingly, we were there promptly for 11am opening time - the only ones until 11.40am, a far cry from the Sunday opening scrum at similar places. We called to book for Sunday lunchtime only to be told: first come, first served. Hands down worst restaurant experience of my life. I asked for the SC to be removed and he corrected the bill to the prices in for the menu.
The manager was curt, abrupt and there was no apology for the awful experience, not to mention bill fiddling, caused to my family. The staff still had the audacity to levy at £5.50 service charge. The duck and pancakes I ordered was below average with myself and the table next to mine discovering foreign bits (we thought it was hair) in the plum sauce (gross). In addition to the price fiddling, I was kept waiting over 40 minutes for our mains to come out (despite neighboring tables being served their meals and leaving ) which wasn’t easy with kids. When the bill arrived it was ludicrously expensive so I checked the details only to discover that it had been hugely inflated vs the menu prices. I ordered a pot of Jasmine tea (there was only one size by the look of other tea pots on surrounding tables). that they would not serve my children any tap water which was so rude.
The waiter when he finally swaggered over to us was abrupt and explained. We sat down at our table and it took an age before anyone took our order. I wish I’d read the reviews on here before taking my family here for early dinner. We're so pleased the many bad reviews did not put us off coming back here and only sorry that this quality restaurant (at weekends) is not appreciated more. Trying their scallops with asparagus main dish for the first time last Sunday, were impressed with the number of scallops provided for £22. We also always have our favourite, their excellent crispy shredded beef from the main menu (there is a separate, equally glossy, dim sum menu). Recently, prices here have gone up again (as at most restaurants, since food prices have shot up - according to Which magazine, in the last year or so, many have gone up: from over 25% to double and more) but quality of some ingredients here has also noticeably improved.
#Dim sum chelsea market londo full
We only come at weekends, when the full dim sum menu is available. Cannot help wondering whether that is what at least some reviewers designate as "rude"? If customers react badly to this, staff can respond aggressively. Service is impersonal and brusque except perhaps in the most expensive joints. In particular, staff have never been rude but we do not expect friendly, smiling service from Chinese staff. For the last 18 months have been visiting regularly again but don't recognise it from the other reviews. booked out then and are hardly ever busy now. Last century, we used to gather here (and at the Putney branch, RIP) for large family Sunday dim sum brunches but stopped when they no longer accepted Sunday bookings, which seems to have been a big mistake on their part since they used to be. Mediterranean Restaurants for Large Groups in Belgravia.Restaurants with Outdoor Seating in London.Restaurants for Special Occasions in London.Middle Eastern Restaurants for Large Groups in London.Irish Restaurants with Outdoor Seating in London.Irish Restaurants for Large Groups in London.Hotels near V&A - Victoria and Albert Museum.Euston / Kings Cross /St Pancras Hotels.Docklands / Canary Wharf / Isle of Dogs Hotels.
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